Skip to content

Careers

Customer Solutions Consultant – Hub & Spoke 

Location: UK-based, Hybrid 
Contract: Consultant (Temp-to-Perm, 3–5 days per week) 
Compensation: £50,000–£70,000 equivalent 
Availability: Immediate 

 

About PillTime 

PillTime is transforming medication management in the UK through pouch-based pharmacy dispensing, improving adherence, patient outcomes, and operational efficiency for community pharmacies. 
As the NHS and independent sector prepare for 3rd Party Hub and Spoke reform, PillTime is building the UK’s leading automated pouching service, helping pharmacies transition confidently to a future-ready model of dispensing. 

 

Role Overview 

The Customer Solutions Advisor / Manager will play a pivotal role in shaping and scaling PillTime’s Hub & Spoke service. 
As PillTime’s first external-facing hire for this division, you’ll define how we partner with the wider pharmacy community. 

You’ll work directly with pharmacy owners, teams, and patients to design, implement, and evaluate pilot programmes that prove the operational and clinical value of pouch dispensing. 
You’ll also act as the key interface between PillTime and strategic partners such as PMR providers, pharmacy associations, and technology innovators - feeding insight back into our go-to-market strategy. 

This is a hands-on, entrepreneurial role requiring operational discipline, relationship-building skill, and the ability to turn insight into scalable frameworks. 

 

Key Responsibilities 

  1. Pilot & Implementation Leadership (40%)
  • Lead the full delivery of Hub & Spoke pilot programmes—from pharmacy recruitment through to completion. 
  • Design structured onboarding plans to ensure smooth and compliant transitions. 
  • Create SOPs, training materials, and operational playbooks for pharmacy adoption. 
  • Capture and analyse pharmacy feedback to refine service design and improve user experience. 
  1. Partner & Relationship Management (30%)
  • Present PillTime’s Hub & Spoke model credibly to pharmacy owners, partners, and stakeholders. 
  • Build and manage relationships with PMR providers, associations, and tech innovators. 
  • Coordinate and document partner meetings, capturing insights, risks, and opportunities. 
  • Represent PillTime professionally at conferences and industry events. 
  1. Commercial & Engagement Support (20%)
  • Secure Letters of Intent (LOIs) and pilot agreements. 
  • Support development of comms materials for pharmacy and patient engagement. 
  • Maintain accurate CRM records of all pilot and partner activity. 
  • Identify wider opportunities with GPs, PCNs, and ICBs. 
  1. Strategic Contribution (10%)
  • Provide on-the-ground insights to inform PillTime’s scaling plan. 
  • Help define repeatable onboarding, training, and engagement processes. 
  • Contribute to dashboards and case studies highlighting pilot results. 

 

Candidate Profile 

  • Experience in pharmacy, healthcare account management, or service implementation (PMR, eMAR, or digital pharmacy tools). 
  • Strong understanding of dispensary workflow, NHS systems (PMRs, EPS, Spine), and pharmacy operations. 
  • Demonstrated success implementing new technology or services in healthcare. 
  • Skilled communicator, able to influence pharmacy owners and healthcare partners. 
  • Comfortable working autonomously in a fast-moving, scaling environment. 
  • Organised, empathetic, and commercially aware – able to balance patient, partner, and business needs. 

 

Key Success Metrics 

  • Pilot Delivery: Pilots launched, completed, and transitioned to long-term spoke contracts. 
  • Partner Engagement: Quality of relationships across PMR providers and pharmacy networks. 
  • Customer Satisfaction: Positive pilot feedback and patient outcomes. 
  • Process Efficiency: Creation of repeatable onboarding frameworks. 
  • Market Insight: Intelligence captured to inform PillTime’s strategy. 

 

First 3–6 Month Priorities 

  • Launch and oversee first Hub & Spoke pilot programmes with measurable outcomes. 
  • Build strong relationships with key PMR and tech partners. 
  • Develop a standardised pilot playbook and onboarding checklist. 
  • Gather and present insights from pilot sites to refine PillTime’s model. 
  • Represent PillTime at key pharmacy events and conferences. 

 

What happens next?

Please email hr@pilltime.co.uk with a copy of your CV and cover letter to apply. If we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.